The digital age has swiftly transformed our behavior, making instant, frustration-free access to solutions a standard demand for users worldwide. This shift has tasked ONE Technologies with a critical mission: to empower organizations to address every query from customers or employees with unparalleled speed, efficiency, and a data-driven approach, utilizing every prevalent communication channel.

For decades, ONE Technologies has been the service partner of choice for countless firms across diverse business sectors. We specialize in offering expert services for planning, establishing, managing, and operating support and service centers of every scale and kind.

Leveraging our extensive practical knowledge and experience, we employ versatile work models that ensure flexibility and scalability, incorporating cutting-edge technologies to fulfill the specific needs of your organization. Whether services are conducted from a remote center or via an on-site technician or representative, we are committed to delivering top-tier quality precisely when you need it.

Driving Customer Satisfaction and Business Success Through Expert Solutions

Through comprehensive consultation and hands-on guidance, we tailor support centers, both internal and external, to match the specific needs of our wide-ranging clientele. This strategy releases valuable resources, shifting the organizational focus towards core business activities that drive market success. Leading governmental and commercial entities consistently choose ONE Technologies for our ability to integrate advanced technology with professional service, addressing the unique challenges of diverse sectors like retail, defense, education, telecommunications, consumer products, municipal governance, and finance.

We offer a broad array of managed services, from technical expertise across all IT domains to sophisticated center management methodologies. Our capabilities range from advisory, characterization, and setup of various centers – including technical, sales, NOC, and customer service – to providing service desk phone support, global infrastructure, and application assistance. We utilize an arsenal of state-of-the-art tools, such as telephony and inquiry management systems, knowledge management, AI-driven bots, and real-time anomaly detection with automation responses, all while excelling in managing technical centers for remote work to ensure seamless digital transitions for our clients.

With ONE Technologies as your ally, rest assured that your organization will deliver prompt, reliable, and effective service, meet SLA targets, reduce operational costs, and leverage the newest AI technologies. Because at ONE Technologies, your success is our number one mission.

Help Desk

ONE Technologies’ help desk services provide swift, professional support, ensuring user inquiries are met with rapid, courteous responses. We leverage advanced technologies, including AI-driven analytics and chatbots, to enhance response efficiency and reliability, delivering precise information quickly.

Our approach extends beyond solving immediate issues; it’s about continuous improvement and proactively addressing potential challenges before they affect your operations. This proactive strategy reduces incident rates and other disruptions and strengthens your organizational resilience by saving time and costs—allowing you to focus on core business activities.

As a key information node, leveraging data from the support center helps build effective work plans, optimize organizational information systems, and improve user satisfaction. With ONE Technologies, you gain more than just technical support; you get a dedicated partner committed to your success in the digital age.

Call Centers

Delivering exceptional service is an art that becomes increasingly challenging for organizations striving to meet their customers’ varying needs. At ONE Technologies, our goal is to provide comprehensive omnichannel solutions, ensuring direct, personal, and swift customer engagement across every platform and communication channel.

ONE Technologies transforms customer interactions into seamless, efficient experiences, ensuring every communication is as straightforward and user-friendly as possible. This commitment has made us a leader in setting up call centers for a diverse array of organizations and purposes. Specializing in customer service, sales, technical support, and client portfolio management, we facilitate service across every touchpoint—be it mobile, phone, or online platforms like WhatsApp, site chat, social networks, email, and more. We guarantee a unified and responsive customer interaction, enabling your organization to meet users with quick, seamless, and data-driven solutions anytime, anywhere.

Our call centers leverage the latest technologies for round-the-clock operation, utilizing advanced PBX systems (cloud-based or on-premises), knowledge management systems, AI-bots, consulting services, CRM applications tailored to customer needs, and BI systems with real-time dashboards. This sophisticated setup enables not just the efficient handling of inquiries but also supports ongoing improvements based on comprehensive data analysis.

Beyond technology, we personalize the work environment to reflect your brand, ensuring call center employees work in spaces that are not only brand-aligned but also comfortable and conducive to productivity. This attention to detail extends to our scalable and flexible solutions, designed to fit your organization’s specific requirements, whether for short-term engagements or long-term, extensive call center and PBX setups.

With ONE Technologies, you’re partnering with a team that places your call center’s success at the forefront of our mission. We provide professional, timely, and quality responses, ensuring your organization achieves and maintains customer service excellence.

Managed Services

Organizations striving for excellence and market success require that the best technical support infrastructures be set in place. ONE Technologies has spent decades perfecting support and computing systems for Israel’s leading organizations, driving their capabilities to unprecedented levels.

With our managed services, organizations of any size can boost their operational availability, streamline processes, reduce costs, meet service commitments, and attain peace-of-mind. We provide extensive technical and logistical support across various sectors, employing a vast network of technicians and operating logistic centers throughout various geographical locations—ensuring your needs are met promptly and effectively.

Centralizing support for organizational back-office processes, our service centers feature state-of-the-art repair labs, extensive spare parts inventories for immediate access, and support for a wide range of projects. This enables a holistic management of your support framework for upholding the highest standards of service provided to users.

At ONE Technologies, our tech experts receive continual training and acquire certifications by leading global manufacturers, thus equipped to handle an extensive volume of inquiries, ensuring responsiveness and top-tier professional guidance. Enhanced by advanced technological tools, we are able to dispatch specialists swiftly and accurately, guaranteeing fast and reliable service wherever and whenever needed. This commitment to excellence allows our clients to enjoy premium services and focus on their core business activities, secure in the knowledge that their operational support is in the best hands.

Learn more about what ONE Technologies can offer you in Managed Tech & Support Services

FAQs

What are managed tech and support services?

Managed services involve outsourcing the day-to-day management responsibilities of tech support and operational processes, thereby enhancing business efficiency, and reducing costs.

Why are they crucial for businesses?

Effective tech support ensures operational continuity, rapid problem resolution, and high user satisfaction, all critical for sustained business success.

What specialized services does ONE Technologies offer?

We provide comprehensive services that include the setup and management of NOC, technical, and customer support centers, along with sophisticated center management methodologies and infrastructure.

Can ONE Technologies handle both remote and on-site tech support needs?

Yes, our flexible work models are designed to deliver top-tier tech support both remotely and on-site, ensuring operational excellence and adaptability.

What advancements in tech support can ONE Technologies provide?

Our tech support is enhanced with AI-driven technologies, including chatbots, knowledge management systems, and real-time anomaly detection tools, which significantly streamline operations and improve response times.

How do our help desk services enhance user experience?

Our help desk utilizes AI analytics and chatbots to deliver quick and reliable solutions, ensuring a reduction in incident rates and a proactive approach to tech support.

What makes ONE Technologies a preferred choice for setting up digital call centers?

We excel in creating seamless omnichannel experiences, utilizing state-of-the-art PBX systems and CRM applications that ensure personalized and efficient customer interactions.

What are the benefits of partnering with ONE Technologies?

Partnering with us ensures enhanced operational availability, reduced costs, and compliance with service commitments, empowering your business to focus on strategic growth and customer satisfaction. Contact us today to learn how our solutions can benefit your organization.

Case Studies

Data, BI & Analytics

ONE Boosts Data Strategy at Bank Leumi Utilizing Alteryx AI

Alteryx to Expand Bank Leumi’s Analytical Horizons

Digital & Customer Experience

ONE Develops an IoT Solution for Water Quality Management

Transforming traditional industries with connectivity

Enterprise Platforms
Oracle
Oracle Cloud

ONE & Oracle Boost Global Efficiency at Kornit

Accelerating on-demand sustainable fashion production

Enterprise Platforms

ONE Empowering Ormat's Global Ops with SAP

Sparking a new era of innovation at Ormat

Enterprise Platforms

On Cloud Nine: RISE with SAP for Healthcare

Preparing for a Healthier Future

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